Before our appointment

 

MOBILE SERVICE ARRIVAL TIMES –

please allow two hour arrival window due to traffic conditions and complications with previous appointments. techs will communicate estimated time of arrival.
arrival times are estimated and can not be guaranteed because of many variables. we want to ensure every client receives the highest quality work & service and in order to do this, some vehicles may take additional time to complete before we respond to the next appointment.

 

CHILD SEATS – 

PRO & LOCAL DOES NOT REMOVE, INSTALL OR CLEAN CHILD SEATS.

it is a health & safety risk for the child. child seats need to be removed by client before detail appointment. pro & local does not remove vehicle seats for cleaning purposes,this is a safety hazard for the passengers and can set off air bag lights.

HEADLINERS & SEATBELTS – 

pro & local cannot clean seat belts or headliners using heat or water. we can only clean these surfaces dry and to the best of our ability, anything more aggressive can result in permanent damage to the material.

ALLERGIES –

client must warn staff of allergies to certain chemicals and fragrances before appointment.

CANCELLATION POLICY – 

appointments are first come first serve. p&l reserves the right to cancel your appointment if we don’t get a response from the client after we attempt to confirm appointment. we recommend a 24 hour notice to reschedule appointment to the next available date.

NO CALL/NO SHOW – 

if client skips appointment without notice and wants to book second appointment, non-refundable deposit is required to make new appointment.

DEPOSITS- 

any job over $400 or 4 hours may require a non-refundable deposit to hold spot. if client follows cancellation policy, deposit amount can transfer over to hold next appointment.

RATES- 

final price may change depending on variable factors such as excessive mess, extra time required for completion, extra chemicals needed.

MOBILE FEE- 

$60/hour travel, plus fuel costs & other expenses associated.

MOBILE SERVICE – 

available April thru November weather permitting. if weather is inclement we reserve the right to reschedule. deposits are refundable in this case.

PERSONAL ITEMS – 

not responsible for any lost or damaged items that are not removed from vehicle prior to service. we ask that all items are removed before detail appointment. we can leave glove boxes or consoles untouched if requested or we can empty compartments and place items into a bag upon request. bags go in trunk after cleaning is done.
additional charge may apply for excessive removal of belongings 

EXPECTATIONS OF RESULTS – 

scratches, stains, odors are not guaranteed to come out or be removed 100%. every situation is variable. if a stain has been on a surface too long or is a certain chemical the damage may be permanent. damage can not be cleaned away. our detail techs will try their very best to resolve these issues while preserving the integrity of your vehicle.

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1. Acknowledgement of Identified Damages to Vehicle. All damages to the vehicle are listed and agreed to by the Customer as indicated above.
2. Off Location Permission. The Customer, grants and acknowledges that Pro and Local Detailing has the right and permission to clean vehicles at the Customer’s designated location.
3. Child Seats. Pro and Local Detailing strongly advises you to remove any all child seats in the Customer’s vehicle. Pro and Local Detailing, does not touch, clean or move child seats. If a child seat is left in the vehicle, Pro and Local Detailing, will not perform any cleaning services to the car seat itself or the surrounding area. Pro and Local Detailing, will not be liable for any damages to child car seats.
4. Disclaimers. Pro and Local Detailing cannot guarantee that they will be able to clean every surface, stain fabric or condition of your vehicle. If the service package includes cleaning of an engine, Pro and Local Detailing is not responsible for any damages that may result from said service, temporary or otherwise, which may occur as a result of water interfering with engine function. For services that involve wet sanding and buffing, Pro and Local Detailing is not responsible for any damages that may occur to the painted surfaces of the Customer’s vehicle. For services that involve heat and water, Pro and Local Detailing is not responsible for any damage to headliners (internal roof of car) and seatbelts.

a. Liability and Limitations on Damages. In no event shall Pro and Local Detailing, be liable for any indirect, incidental, or consequential damages resulting from the Services or relating to this Agreement. Pro and Local Detailing is not responsible for any lost or stolen items left in the vehicle. It is expressly understood by the Customer that Pro and Local Detailing’s liability is limited to a full refund of all monies paid under this Agreement without any further recourse on the part of the Customer or Customer’s Agent.
b. Timeliness of Claims. Customer agrees that any claim of any kind by Customer based on or arising out of this Agreement or otherwise shall be barred unless asserted by through the commencement of an action within eighteen (18) months after performance of the specific Services to which the claim relates.
c. Governing Law and Dispute Resolution. Any dispute not exceeding $1,000 may be submitted to Small Claims Court without arbitration to such court in Hampden County, Massachusetts having jurisdiction. All other disputes arising under this Agreement shall be arbitrated in Springfield, Massachusetts under the rules of the American Arbitration Association. Judgment on any arbitration award may be entered in any court in Hampden County, Massachusetts having jurisdiction. This Agreement shall be governed in all respects by the substantive laws of the Commonwealth of Massachusetts, without giving effect to choice of law principles.
d. Prevailing Party. In the event of any litigation or arbitration arising from or related to this Agreement, the prevailing party shall be entitled to recover reasonable costs from the non-prevailing party, including staff time, court costs, attorney’s fees, and all other related expenses incurred in such litigation.
e. Severability. If any provision of this Agreement shall be found by a court of competent jurisdiction to be void, invalid, or unenforceable, that provision shall be considered severed from this Agreement and shall not affect the validity or enforceability of the remainder of the remaining provisions.
f. Notices. Any notice required or permitted to be given under this Agreement shall be in writing and shall be deemed duly given (i) if delivered by hand to the recipient party, (ii) if mailed by domestic certified or registered mail with postage prepaid, on the third business day after the date postmarked; or (iii) if delivered by email to the recipient with a confirmation of receipt. Addresses for notice to either party are as shown above, or as subsequently modified by written notice.
g. Entire Agreement. This Agreement contains the entire agreement of the parties and no oral statements or prior agreements shall have any force and effect. This Agreement shall not be modified except by a writing executed by both parties to this Agreement.